This guideline will show you the steps to take if prompted error message ‘Unpaid Bill Item record existed in Account Book (AM0000XXXX)’
You will encounter this scenario when you are trying to renew your Account Book using the ‘Renew’ function. Error message as per below:
Steps:
1. On top right of AutoCount Cloud Accounting, click ‘Switch Company’.
2. Click on ‘Subscription Portal’.
3. Click On ‘Payment’ on the left and click ’Unpaid Bill’, you will find the bill here.
4. Continue making payment by clicking ‘Pay’.
5. Choose your payment method, fill up the info and click ‘Pay’.
6. Please follow on-screen page to make payment.
7. After making payment successfully, you can download the invoice under ‘Invoices’.
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By: Seck Voon 250314