Question:
I want to void an invoice, but I can't see the "Void" button. Why?
Possible Reason:
The Void button is not visible because the invoice is in ‘Draft’ status. Invoices in draft status cannot be voided.
Solution:
If you want to void a document that is in Draft status, you must first move it to an approved state.
Click "Approve" to approve the document yourself or click "Submit for Approval" if approval from another user is required. Once the invoice is approved, the "Void" button will become available.
Once the transaction is approved, the "Void" button will become visible, and you may proceed to void it.
By: Rotcana 250404, Lay Swan 250429