Transactions

Duplicate Document Number Error when save transaction
Question: Why can’t I save new payment voucher? There is a message prompted “Duplicate document number: “PV-000017” (if document number is auto generated, ...
Tue, 31 May, 2022 at 6:10 PM
Valid document date is between 01/01/2021 and 31/12/2021 when create document for Year 2022
Question: When I try to create document dated 01/01/2022, system prompted message “Valid document date is between 01/01/2021 and 31/12/2021". Why? ...
Tue, 31 May, 2022 at 6:28 PM
Error saving invoice: Please enter an Account Number
Question: Why can’t I save Invoice? There is a message prompted “Please enter an account number”. Possible Reason: Acc No. is not selected /em...
Tue, 31 May, 2022 at 6:34 PM
Total Applied Amount is not zero - error when save Knock Off Entry
Question: Why can’t I save Knock Off Entry? There is a message prompted “Total Applied Amount is not zero”.  Possible Reason: The knock off is...
Thu, 6 Jul, 2023 at 4:50 PM
How to print batch Invoice
Question: How to print batch Invoice? Answer: 1) Go to Invoice > Print Listing.   2) Choose report type: Batch Print Invoice. Select your...
Thu, 30 Jun, 2022 at 6:17 PM
How to export Profit & Loss Statement and Balance Sheet Statement to Excel
Question: Profit & Loss Statement and Balance Sheet Statement do not have Export all data function on grid. Is there any way to export the reports to E...
Sat, 30 Jul, 2022 at 7:30 PM
Creditor Statement – How to change document description
Question: Currently the Creditor Statement’s description shows PURCHASE INVOICE, how to change the description? Answer: 1) Go to Purchase Invoic...
Sat, 30 Jul, 2022 at 7:35 PM
Summary Dashboard records less than total records
Question: Invoice summary dashboard shows 6 records but at the listing total shows 10 records? Unpaid: 2 Entries Full Payment: 4 Entries Answ...
Sat, 30 Jul, 2022 at 7:38 PM
How to key in return cheque (RCHQ) in Cloud Accounting
Question: If I have bounced cheque, how do I record it?  Answer: There are 2 scenarios:  Scenario 1: Return cheque from Customer OR to Supplier. ...
Tue, 30 Aug, 2022 at 11:31 PM
Profit & Loss by document – Service Product and Non-Inventory Product having zero Local Total Cost
Question: When view profit and loss by document, why does service product and non-inventory product show zero local total cost? Possible Reason...
Mon, 31 Oct, 2022 at 9:29 PM