HELP CENTER

Question: What is the difference of using Receipt Voucher (Cash Book Entry) versus using “Payment Amount” field in Invoice to key in payment received for I...

Question:  Why am I unable to save transaction if I chose customer or supplier in foreign currency? I am also unable to create new customer or supplier in ...

Question: Why can’t I import documents, message prompted ‘Transaction Date 25/11/2023 is locked’? Possible Reason: Your transaction date is No...

Question: How to import sales invoice with product that has 2 variant options? Currently it will mention product variant ’38 BLACK’ not exists. ...

Question: I want to key in additional reference, remarks or note in Invoice, where can I fill in? Answer: Click on Document Info below the Invoice num...

Question: How to create bank account in Chart of Account? Answer: 1) Click on the “+New” button > Select Bank, Cash, Deposit. 2) A ...

Question: Why are you still able to edit/void the Cash Book Entry even though already assigned with “Not allow to edit/void old Accounting document”? ...

Question: Why am I unable to find the Invoice at Knock Off Entry when I perform knock off? I confirm that the invoice is not voided. *Example Invoice I...

Question: I am unable to key in decimal 2.5KG for Quantity and RM 35.445 in Unit Price in Sales Invoice. Where to change it? Answer: 1) Go ...

Question: I already key in bank charges in transaction but when want to reconcile in Bank Transactions, unable to see any transaction appear in the listing...