HELP CENTER

Question: I wish to edit Opening Balance but it is locked from editing. How can I unlock it? Answer: 1) Click on the  icon and select Lock Ope...

Question: I have deleted Retained Earning account (with Special Account Type), how to create a new one? Answer: 1) At Chart of Account, cli...

Question: Why can’t I save Invoice, there is an error prompted “Rounding Adjustment Account is empty”? Possible Reason: You have enabled 5 ...

Question: How to record when customer returned goods and I need to refund him, which Invoice is full paid and has knocked off with Official Receipt. (Exam...

Question: When I save payment voucher or receipt voucher involves payment method type ‘bank’ which I did not key in cheque number, the system will prompt a...

Question: I just switched from other software and started to use AutoCount Accounting on 01/01/2023. How to do the first month bank reconciliation in AutoC...

Question: I have maintained a new Document Numbering Format for Purchase Order. But auto running number seems like not working. Anything wrong? ...

Question: When I change the date in Knock Off Entry, message prompted “Transactions which are dated after the Knock Off Date will be removed. Continue to c...

Question: How to enable 5 Cents Rounding for Invoice? Answer: 1) Go to Account Book setting icon (1) > Settings (2). 2) Click on ...

Question: Why are documents not able to save, message prompted ‘Transaction Date 27/11/2023 is locked’? Possible Reason: Your transaction date...