HELP CENTER

Question: Why I unable to see ‘New’ button at Account Type? Answer: Your subscribed plan does not include Customize Financial Report L...

Question: When I try to delete the account number 500-0000 SALES account in Chart of Account, there is an error prompted ‘Unable to delete the record it ha...

Question: Why can’t I see Tax Code and Tariff Code at Master Data > General? Answer: Tax setting is not enabled in Settings. (Note: Lite P...

Question: I have an account book which is Inactive. How do I reactivate my company book? Answer: 1) In Cloud Accounting main pag...

Question:  How do I import Product from Excel? Answer: 1) Go to Master Data > Product. 2) Click on ‘Import Data’ icon. Click on ‘...

Question: When I create new company book, I have wrongly assigned the fiscal year, how do I change it? *Example use is changing for fiscal year 2023 to...

Question: Why when I compare Invoice Listing and Monthly Sales Analysis, the amount does not tally even I filter with the same date range?  ...

Question: I wish to create a new numbering format which each month to start with different running number, how to set it? Answer: 1) To access Numb...

Question: How can I know to which Payment or Credit Note has a particular Invoice been knocked off? Answer: In order to find out knock off detail of a...

Question: Why can't I create a new sub-account under an existing account? This account never creates any transaction. It has an error ‘Can’t set Parent...